Shipping

Shipping countries and delivery times

Racing Cycle makes national and international deliveries. Shipments to Portugal and Spain are delivered within 1 working day.

Rest of Europe: 1 to 3 working days.

Para expedições fora da Europa, contacte o Gestor de Armazém, Fábio Santos +351 244 043 616 (custo de chamada para rede fixa nacional)

Note: During the festive season, place your orders in advance to avoid carrier congestion.

Custos de envio

As encomendas na Racing Cycle têm um custo de envio fixo de 6,50€.

Orders over 300€ have free shipping.

Carriers

Racing Cycle sends parcels via DPD, Correos Express and NACEX.

If you have a preference, in the final step of placing your order, in the comments field, you can specify which of the above carriers you would like to make the delivery.

Levantamento no local

Alternativamente, pode recolher a sua encomenda ou usar a sua transportadora para recolher a encomenda nas nossas instalações, sem custos adicionais. Endereço: Rua dos Lagoeiros, Armazém 54, 2415-644 Leiria

Pick-up must take place on weekdays from 9:00 to 13:00 and 14:00 to 18:00. We are closed on weekends and public holidays.

Processing and shipping

If all Products are in stock, your order will be processed and shipped within 2 working days.

For items that are "on request", we split the order in order to receive the items in stock as quickly as possible. You will be contacted by Racing Cycle with an estimated delivery time for the remaining items Products. In these cases of split shipments, you will only be charged postage once.

Payment methods

Bank transfer

Cash on delivery

Once we have processed your order, an invoice will be sent to your e-mail address with the details for making the payment. Once you have sent us the receipt, we will start processing your order.

Returns and complaints

Requests to return items must be made within a maximum of 15 days.

If you have any complaints, please send them by e-mail to fa*******@ra*********.net within a maximum of 8 days.

After these deadlines, no claims or returns can be accepted.

Contacts by Department

Tem questões sobre produtos ou quer alterar a sua encomenda? Contacte o Armazém | Fábio Santos: +351 244 043 616

Don't know about your order? Contact Logistics | André Castelão: +351 244 027 587

For Accounting and Billing questions | Marisa Bettencourt: +351 244 027 584

(cost of a call to a national fixed network)